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HASSLE FREE RETURNS - 30 Days Postage Paid Returns Shop now

Return & Refund Policy

We want you to love your purchase. If you’re not satisfied, we’re here to help.

Returns (14-Day Policy)

You have 14 days from receiving your order to request a return.

To be eligible, items must be:

  • In the same condition as received
  • Unworn, unused, with tags
  • In the original packaging
  • Returned with proof of purchase

To start a return, email us at production@therocketretail.com.
Returns sent without approval will not be accepted.

Once your return is approved, we’ll send you a return shipping label and instructions on how to send your package back.

You can always contact us with any questions at production@therocketretail.com.

Damages or Issues

Please check your order upon arrival.
If your item is defective, damaged, or incorrect, contact us immediately so we can make it right.

Non-Returnable Items

Some items cannot be returned, including:

  • Perishable goods (food, flowers, plants)
  • Custom or personalized items
  • Personal care items (such as beauty products)
  • Hazardous materials, flammable liquids, or gases

We also cannot accept returns on sale items or gift cards.

If you’re unsure whether your item qualifies, please contact us.

Exchanges

If you’d like to exchange an item, the fastest method is to return your current item.
Once your return is approved, place a separate order for the new item you want.

European Union 14-Day Cooling-Off Period

If your order is shipped to the EU, you have the right to cancel or return your order within 14 days for any reason.
The item must be in unused, original condition and returned with proof of purchase.

Refunds

Once we receive and inspect your return, we’ll notify you of approval status.
If approved, your refund will be processed to your original payment method within 10 business days.

Please allow extra time for your bank or credit card provider to complete the refund posting.

If more than 15 business days have passed since your return was approved, please contact us at production@therocketretail.com