Aurigano is an online store offering high-quality fashion, beauty, and lifestyle products. We focus on providing trendy items with excellent customer service and reliable shipping.

1. Browse our products and select the items you want.
2. Click “Add to Cart” and proceed to checkout.
3. Enter your shipping and payment information.
4. Confirm your order.
   
   You’ll receive an email confirmation once your order is successfully placed.

We accept major credit/debit cards and secure third-party payment providers available during checkout.

Orders are usually processed within 1–3 business days. Weekends and holidays may delay processing slightly.

Estimated delivery times:

• USA: 7–15 business days
• Canada: 8–18 business days

Delivery times may vary due to customs, holidays, or carrier delays.

Yes! Once your order ships, you’ll receive a tracking number via email. Tracking updates may take 1–3 days to appear.

Please inspect your order upon arrival. Contact us immediately at production@therocketretail.com if your item is defective, damaged, or incorrect. We’ll resolve the issue promptly.

• Returns are accepted within 14 days of receiving your order.
• Items must be unworn, unused, with tags and original packaging.
• Certain items are non-returnable, such as sale items, gift cards, personalized items, and personal care products.

Contact us at production@therocketretail.com to start a return.

Yes! To exchange an item, please return your original order first, then place a new order for the item you want.

Refunds are issued to your original payment method within 10 business days after we receive and inspect your returned item. If it takes longer than 15 business days, contact us at production@therocketretail.com.

Orders can be canceled before they are shipped. Contact us immediately at production@therocketretail.com to request a cancellation.

Not yet — for now, we only ship within the United States and Canada.

Orders can be canceled before they are shipped. Contact us immediately at production@therocketretail.com to request a cancellation.

We use industry-standard encryption to protect your payment and personal data. Only authorized employees have access to your information. For more details, see our Privacy Policy.

You can reach us anytime at:
📧 production@therocketretail.com
We respond promptly to all inquiries.