Shipping Policy for the USA: Aurigano products to customers in the USA. The shipping time could be from 7-15 days, depending on the shipping. The shipping may take two extra days if any delay occurs. Aurigano  provides free shipping methods.

 

Returns Policy for USA: Aurigano   accepts returns for defective or damaged products within 4 days of delivery. If the customer receives a defective or damaged product, they should contact Aurigano  at  production@therocketretail.com  within 7 days of delivery to initiate the return process. The customer will need to provide photos or videos to prove the defect or damage. Aurigano  will then provide a return address for the customer to send the product back. Once the product is received and inspected, Aurigano  will either send a replacement or issue a refund.

 

There are several reasons why Aurigano  may not accept returns or issue refunds, including:

 

Non-defective items: Aurigano  does not accept returns or refunds for non-defective items. This means that if you simply change your mind or no longer want the product, you will not be able to return it.

 

Customized products: If you have customized your product, Aurigano  will not accept returns or refunds. This includes products with custom logos, designs, or other personalizations.

 

Shipping issues: If the product was lost or damaged during shipping, Aurigano  might not be responsible for the return or refund. However, they may offer a partial refund or a replacement product.

 

Time limit: Aurigano  has a time limit for returns and refunds. If you do not report the issue within the specified time frame, you may not be eligible for a return or refund.

 

Improper use: If you have used the product in a way that was not intended to be used, Aurigano  will not accept returns or refunds.